Service Terms

These Service Terms ("Terms") govern your purchase and use of link building services ("Services") provided by SaaS Backlinks ("Company," "we," "us," or "our"). By subscribing to our Services, you ("Client," "you," or "your") agree to these Terms.

1. Services Provided

We provide monthly link building services for B2B SaaS companies. Services include:

• High-authority backlink placements (60-90+ DR sites)

• Dedicated strategist assigned to your account

• Competitor backlink analysis

• Manual outreach to relevant publishers

• Monthly link monitoring and free replacement

The number of links delivered per month depends on your selected plan (Starter, Growth, or Scale).

2. Service Plans

1. Starter: $3,000/month - 4 high-DR links per month

2. Growth: $5,000/month - 8 high-DR links per month

3. Scale: $10,000/month - 20 high-DR links per month

4. Custom: Larger projects at custom rates

All plans include the same service quality and features. The only difference is link volume.

3. Payment Terms

• Services are billed monthly in advance via Stripe

• Payment is due on the 1st of each month

• First payment must be received before service commencement

• All fees are in USD and non-refundable except as stated in Section 7

• Failed payments may result in service suspension

4. Service Delivery

Timeline:

• Onboarding and strategy: Days 1-7

• First links delivered: Days 8-30

• Monthly reporting: By day 30 of each month

What you receive:

• Agreed number of links per your plan

• Monthly report with all placements, DR scores, and anchor text

• Real-time notifications as links go live

5. Link Quality Standards

We deliver:

• Editorial placements on sites with 60-90+ Domain Rating

• Links from sites relevant to the SaaS industry

• Natural anchor text approved by publishers

• Placements that comply with Google's Webmaster Guidelines

We do not guarantee:

• Specific anchor text (controlled by publishers)

• Exact DR scores (we target 60-90+ range)

• Placement on specific sites you request

• Ranking improvements or traffic increases

6. Link Monitoring & Replacement

• All links are monitored monthly

• If a link is removed or the page goes down, we replace it for free

• Replacement links will be of comparable quality (similar DR and relevance)

• No additional charge for replacements, ever

7. Refund Policy

First Month:

• If we fail to deliver the agreed number of quality links in your first month, you may request a full refund

• Refund requests must be made within 30 days of payment

• In the event of a refund, all links built will be removed

After First Month:

• Services are non-refundable

• You may cancel anytime with 30 days' written notice (see Section 8)

• No refunds for partial months

Important: Link building does not guarantee ranking improvements or traffic increases. SEO results depend on many factors outside our control (content quality, technical SEO, competition, algorithm changes). Services are considered delivered when agreed links are placed, regardless of ranking outcomes.

8. Cancellation

Either party may cancel with 30 days' written notice to hello@saasbacklinks.com.

If you cancel:

• Service continues through the end of your current billing period

• No refund for the current month

• All delivered links remain in place (we don't remove them)

• Link monitoring continues for 30 days post-cancellation

If we cancel:

• You receive 30 days' notice

• Prorated refund for unused portion of current month

• All links remain in place with 30-day monitoring

9. Client Responsibilities

You must:

• Provide accurate business and website information

• Have an active website with published content

• Have basic technical SEO in place (site loads properly, no major errors)

• Provide timely responses to strategist requests (within 5 business days)

• Have linkable content on your site (blog posts, resources, tools, etc.)

We reserve the right to pause or terminate service if:

• Your website becomes inaccessible

• You fail to provide required information after multiple requests

• Your site violates Google's guidelines or contains illegal content

• You engage in abusive behavior toward our team

10. Service Modifications

By You:

• You may upgrade/downgrade plans with 15 days' notice

• Changes take effect on your next billing date

• No refunds for plan downgrades

By Us:

• We may modify pricing with 60 days' notice

• Existing clients are grandfathered for 12 months

• We may discontinue services with 90 days' notice and provide prorated refund

11. Confidentiality

We keep all client information confidential and do not share:

• Your business details

• Your website/backlink data

• Strategic information

We may use anonymized data for:

• Internal performance tracking

• Public case studies (with your written permission only)

12. Intellectual Property

• You retain all rights to your website content

• We retain rights to our processes, tools, and methodologies

• Reports and analysis we provide are licensed to you for internal use only

13. Warranties and Disclaimers

We warrant that:

• Services will be performed in a professional manner

• Links will be from real, editorial sites (no PBNs or link farms)

• We will deliver the agreed number of links per month

We do NOT warrant:

• Specific ranking improvements

• Traffic increases

• Lead generation or revenue growth

• That links will remain live indefinitely (though we replace for free)

• Immunity from Google penalties (though we follow best practices)

SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability is limited to the amount you paid in the most recent month

• We are not liable for indirect, consequential, or punitive damages

• We are not liable for lost profits, revenue, data, or business opportunities

• We are not liable for Google penalties, ranking drops, or algorithm changes

Some jurisdictions don't allow these limitations, so they may not apply to you.

15. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your website content

• Your violation of these Terms

• Your violation of any laws or third-party rights

• False or misleading information you provide

16. Dispute Resolution

Governing Law: These Terms are governed by the laws of New Zealand.

Disputes: Any disputes will be resolved through:

1. Good-faith negotiation (30 days)

2. Mediation (if negotiation fails)

3. Binding arbitration in Auckland, New Zealand (if mediation fails)

You waive the right to participate in class-action lawsuits.

17. Changes to Terms

We may update these Terms at any time. Changes take effect:

• Immediately for new clients

• 30 days after notice for existing clients

Continued use of Services after changes constitutes acceptance.

18. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and SaaS Backlinks. They supersede any prior agreements or communications.

19. Contact

For questions about these Terms:

Email: hello@saasbacklinks.com

Address: Suite 11381, 17B Farnham Street, Parnell, Auckland, 1052, New Zealand

20. Electronic Acceptance

By subscribing to our Services through Stripe, you electronically accept these Terms. Your subscription constitutes a legally binding electronic signature.

This is a legally binding agreement. Please read carefully before subscribing.